Orders are processed within 2-4 business days (Monday to Friday, excluding holidays) at our distribution centre. We do not ship outside of Canada at this time.
We offer the following shipping services:
- Economy Shipping
Economy Shipping will deliver your package using standard shipping methods. Prairie Naturals ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 2-4 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
- Remote Locations
We cannot guarantee ship times to Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service.
We want you to love your Prairie Naturals products so we are happy to accept returns for online purchases made directly from our website.
For online purchases made directly from Prairie Naturals, you can request a refund in the original form of payment (less shipping & handling costs) within 30 days of purchase.
For purchases made from other locations, including retail stores and pharmacies, please return the item from the place they were purchased. Returns are subject to the store’s return policy.
To make a return inquiry, please email us at firstname.lastname@example.org with your order number and the products you wish to return (including flavour and size if applicable). Please include the reason for the return in the body of the email. A confirmation email will be sent to you as soon as your return has been processed.
Please note that we don’t offer refunds or exchanges on final sale or expired products.