By placing an order on our website, prairienaturals.ca, you agree to abide by this return policy.
Shipping
Orders are processed within 2-4 business days (Monday to Friday, excluding holidays) at our distribution centre. We do not ship outside of Canada and the USA at this time.
If you need to change the shipping address, please contact us at info@prairienaturals.ca as soon as possible within 12 hours. Once the order has been shipped, we cannot modify or update address information.
Shipping services:
- Economy & Express Shipping
Economy Shipping will deliver your package using standard shipping methods. Prairie Naturals ships using multiple delivery partners. A carrier will be assigned to your order at the time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 2-4 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page. - Remote Locations
We cannot guarantee ship times to Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service.
Estimated shipping time
(Once your order is processed):
In Canada:
- Metro Vancouver: 1 business day
- Within BC: 1-3 business days
- Outside BC: 2-7 business days
In the US: 5-7 business days. Depending on your location, some packages may be delayed due to customs. Please be patient as your courier works to deliver your package very soon.
A tracking number will be sent to your email address once the order is shipped. Please allow 1-2 business days for the system to update the tracking information. If your tracking does not show any updates within 7 business days, please contact us!
Returns
We want you to love your Prairie Naturals products so we are happy to accept returns for online purchases made directly from our website.
To make a return inquiry, please email us at info@prairienaturals.ca call 1-604-525-4950 (Monday to Friday, 9 am to 5 pm Pacific Time, excluding holidays). We will need your order number and the products you wish to return (including flavour and size if applicable). Please include the reason for the return in the body of the email.
We need to be contacted to approve the return before the products are sent back to us by mail.
• Refund requests can be made before we ship your order; this is a time-sensitive action.
• Once the order has been shipped, you will need to wait until it is delivered and then send it back to us for a refund.
• Return requests must be communicated within 7 days from the delivery date.
Orders purchased from retailers:
For purchases made from other locations, such as retail stores or pharmacies, please return the product to the store where you made the purchase. The store has all the necessary information to process the refund. Most stores are very supportive of returns within their own return policies.
Orders shipping to Canada:
For online purchases made directly from Prairie Naturals, you can request a refund in the original form of payment (less shipping and handling costs) within 7 days of purchase. We can process the refund only after receiving the product in a sealed and sellable condition. Please note that shipping costs for returns are the responsibility of the customer. Once we confirm the product’s condition, we will initiate the refund process and send you a confirmation email.
Orders shipping to the US:
For online purchases made directly from Prairie Naturals, we can process a refund once the product is returned to us in a sealed and sellable condition. Customers are responsible for covering the shipping costs for returns. Once we receive the product and confirm the product is still in original condition, we will initiate the refund process and notify you via email.
Not Eligible for Return:
Please note that we do not offer refunds or exchanges on:
• Final sale
• Expired products
• Items which have been removed from their original packaging, assembled or modified.
• Products with less than a 6-month expiration date remaining.
• Requests made after 7 days from the delivery date.
Related pages that may be helpful:
Frequently Asked Questions
Contact Us Form