Frequently Asked Questions
Thank you for your order! Please allow 2-4 business days (Monday-Friday) for processing at our distribution centre before your order is shipped.
NOTE – public holidays we are closed. Shipping times begin when the package leaves our building.
Thank you so much for visiting our website. There are several reasons why this is happening:
1) The billing address you have entered does not match your credit card;
2) The credit limit has been maxed out;
3) The credit card has expired.
If you need any assistance in placing an order online, please email firstname.lastname@example.org or call 1-604-525-4950 ext. 248
As soon as you make your order, you’ll receive an order confirmation email from us to let you know that we received your order. You’ll receive another email when your order is being processed, which means that it is being picked and packed with care by our shipping team. Finally, you’ll receive one more email to let you know when we’ve shipped your order from our shipping centre!
If you have a question about the status of your order, please reply to your order update email. Providing us with your order ID (which you can find in your order confirmation emails) will allow our customer care team to help you more quickly.
Didn’t receive an email confirmation for your order? This is probably because your email provider is putting our emails in your “Spam” or “Junk Mail” folder.
Feel free to call us or email email@example.com to confirm your order or check on its status, we’d be happy to hear from you!
Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.
ESTIMATED SHIPPING TIME (ONCE YOUR ORDER IS PROCESSED):
- Metro Vancouver: 1 business day
- Within BC: 1-3 business days
- Outside BC: 2-7 business days
In the US: 5-7 business days
Please note delays may occur due to heavy volume of parcels impacting Canada Post services. Be sure to check Canada Post’s latest updates for further information. Thank you for your patience!
At this time, we only ship within Canada and the United States of America. We hope to be able to ship to more international destinations in the near future.
If you're interested in our products and are located outside of Canada or the US, please contact us to see if we can help direct you to our nearest international retailer.
We want you to love your Prairie Naturals products so we are happy to accept returns for online purchases made directly from our website.
For online purchases made directly from Prairie Naturals, you can request a refund in the original form of payment (less shipping & handling costs) within 30 days of purchase.
For return inquiries, please email us at firstname.lastname@example.org with your order # and the products you wish to return (including flavour and size if applicable). Please include the reason for return in the body of the email. We will try to resolve it as soon as we can.
Please note that we don’t offer refunds or exchanges on final sale or expired products.
Economy Shipping will deliver your package using standard shipping methods. Prairie Naturals ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 2-4 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.
We cannot guarantee ship times to Northern regions and remote areas – a location that is far removed from major urban centres or that receives infrequent service.
Should the need arise to cancel an order after you’ve placed it, we will do our best to accommodate your request. Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible, email email@example.com with your order number.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items, please see below).